Different businesses with different scales may face different issues, but what’s common is our support for every problem and every business. To save you from the blunder of ‘quick-fix’, we offer both reactive and regular maintenance support. You can either choose our pre-defined packages or need-based support to make good the imbalance in your working process.
- Defect Resolution Management including Standard Functionality, Custom Code, Interfaces and Future Enhancements
- User Training
- Data Archiving
- Reports Development
- Technical and Functional Upgrades
- New Module Implementation
- Protection of mission critical operations
- Systematic management
- Staff support assistance
- Vendor accountability
We have the experience and the resources to constantly monitor, administer, support, and improve the performance and efficiency of your MICROSOFT solution. From the OS layer to the database, Net weaver, we offer two levels of support services to meet your varied business requirements – MINDQUAD Post Production Support & MINDQUAD Extended Support Services.
Post Production Support also includes:
- Continuous Improvement and Innovation
- New Software Releases of the licensed Enterprise Support Solutions, as well as tools and procedures for upgrades
- Support Packages – correction packages to reduce the effort of implementing single corrections or changes to existing functionality. Support packages may also contain corrections to adapt existing functionality to changed legal and regulatory requirements
- Technology Updates to support third-party operating systems and databases
- Available Source Code for Software applications and further customizations
- MICROSOFT Global Support Backbone – MICROSOFT Solution Manager – Enterprise Edition, and the service and support infrastructure serve as the foundation for efficient collaboration between MICROSOFT and the customer.
MINDQUAD Extended Support Services
MINDQUAD Extended Support Services compliments MICROSOFT Enterprise Support. MINDQUAD provides the Customer with additional services focused on the business process functionality specific to their solution.
- Protection of Your mission critical operations – Fast and efficient issue handling based on Service Level Agreements in combination with continuous optimization.
- Solution operations best practices – Ability to drive integrated quality management and continuous improvement process with industry-verified standards.
- Tools to effectively manage systems – Single view and management of applications and infrastructure.
- Support Staff with appropriate skills to assist – Ability to diagnose and fix issues faster, within a defined SLA.
- Vendor accountability – Ability to update systems without issue and with full support from MINDQUAD to provide consistent support anytime, anywhere.
Understanding the Value
MINDQUAD Post Production Support Services provides unparalleled value that extends beyond the benefits of MICROSOFT Enterprise Support by focusing on activities that help you to succeed today and many years to come. Our ability to deliver full support of your entire MICROSOFT platform means you can count on MINDQUAD to help to overcome new challenges, lower operating cost, and monitor and improve processes for growth.