We at MindQuad strive to continually improve our service to meet our customers’ needs and things are about to get a little easier for our customers that are enrolled in the Cloud Solution and on premises program.
We are extremely pleased to announce the launch of our new Customer Portal! This automated platform enables the customer to monitor and optimize the value of their Enterprise Solutions at any given time. The MindQuad Customer Portal makes it easy to gain insights to open a new support ticket directly from the portal.
Our new portal offers several features we hope will benefit you i.e.
- Customers can enter trouble tickets by logging onto your site and can access personalized content and relevant support documentation.
- Provide password-protected access to key customer support tools, such as the MindQuad Knowledge Base.
- Customer can view a historical list of all your support tickets, the related correspondence and any attachments that were included.
- Customer portal provides ticket status, estimation, actual completion efforts, suggestion etc.
- Annual Maintenance Contract, terms, payment dues, expires etc.
To get an account for our new customer portal, please drop an e-mail to firstname.lastname@example.org and one of the team will get you up and running quickly.
The influence of our Customer Portal is customizability. We are emerging the Customer Portal with your help and are continually adding new features based on the great feedback we have already received.
We hope that you enjoy this new experience and to see you in the discussion forums soon!